As we hand make and package your orders from our Melbourne studio, we ask for up to 7 business days to complete your pieces.
When your order has been shipped, you will receive an email with tracking information. Make sure to check your junk inbox if you cannot find it.
We make our orders in chronological order. If you pay for express shipping, that is for Australia Post’s express service. In normal circumstances, orders with express shipping will be 1-3 business days from when Australia Post collects your order from us! Regular Parcel Post is 3-10 business days.
We want you to get your order as quickly as possible! For this reason, if we cannot complete your entire order due to stock shortages or any other unforeseen circumstance, we often will ship out the pieces we can complete and then send a second parcel with the remainder of your order as soon as we can!
We only offer refunds for items that are faulty or broken. We do not offer refunds for ‘change of mind’.
We do not offer exchanges or refunds on items that have been customised.
We are happy to offer you an exchange on an item for another item that you would prefer! (This doesnot include earrings or customised pieces). We can offer this within 14 days of receiving your order or from the purchase date in store.
For hygiene reasons, we do not offer exchanges or returns on earrings regardless of if they have been worn or not.
We do not offer exchanges or returns for our items that are purchased through any of our stockists. We suggest reaching out to the place of purchase to organise any repairs you may need.
Please email firstname.lastname@example.org to request a returns/exchanges form or with any questions, we are here to help!
The returns, refunds and exchanges process can take anywhere between 1 and 4 weeks and will vary case to case.
We are more than happy to repair any of our pieces bought from our store or online store! If it is within warranty, we can replace the piece that has broken. If it is outside of the warranty, we can still repair it however there may be some costs incurred and replacements will not be offered.
Please head into one of our stores to have your repair assessed or email email@example.com to discuss repair options.
Like all jewellery, over time our pieces may get dirty, especially those worn every day, but luckily, they can be cleaned easily! Our 14k Gold Filled and 925 Sterling Silver pieces can be cleaned with a polishing cloth as frequently as you desire!
Our Gold Vermeil and Stainless Steel pieces however cannot be cleaned with a polishing cloth. You can put these pieces in a bowl of water with gentle liquid detergent and wipe it with a lint-free cloth. These materials last the longest when they do not come into contact with water.
I bought this as a gift for a friend. Looked really nice on her!
Bought for a friend - she absolutely loves it. So simple and elegant. And a nice touch with the letter for her baby!
excellent quality products at very reasonable prices! love love
great, love it!
Purchased for a friends birthday and they absolutely loved it! Fit perfectly and the quality is incredible. Always happy with my pieces from here!
Hi there! I received my bracelet and I loved the design and simplicity of it. However, after 2 weeks of wear, one of the links broke, breaking the bracelet. Note: I wear a lot of jewellery and know how delicate these things are. I wasn’t doing anything with this bracelet that would have made it break.
I then took it to a jewler to get it fixed which he did by simply putting a link into another (the two links he connected were already on the bracelet, no pieces were added from his own shop) after two days. The links he attached snapped again. I tried to immitate what the jeweller had done however it wasn’t working. I now have a broken bracelet that I received for my 18th birthday and can not replace due to money issues. Please get back to me on ways I can fix the bracelet ! Thank you.