As we hand make and package your orders from our Melbourne studio, we ask for up to 7 business days to complete your pieces.
When your order has been shipped, you will receive an email with tracking information. Make sure to check your junk inbox if you cannot find it.
We make our orders in chronological order. If you pay for express shipping, that is for Australia Post’s express service. In normal circumstances, orders with express shipping will be 1-3 business days from when Australia Post collects your order from us! Regular Parcel Post is 3-10 business days.
We want you to get your order as quickly as possible! For this reason, if we cannot complete your entire order due to stock shortages or any other unforeseen circumstance, we often will ship out the pieces we can complete and then send a second parcel with the remainder of your order as soon as we can!
We only offer refunds for items that are faulty or broken. We do not offer refunds for ‘change of mind’.
We do not offer exchanges or refunds on items that have been customised.
We are happy to offer you an exchange on an item for another item that you would prefer! (This doesnot include earrings or customised pieces). We can offer this within 14 days of receiving your order or from the purchase date in store.
For hygiene reasons, we do not offer exchanges or returns on earrings regardless of if they have been worn or not.
We do not offer exchanges or returns for our items that are purchased through any of our stockists. We suggest reaching out to the place of purchase to organise any repairs you may need.
Please email email@example.com to request a returns/exchanges form or with any questions, we are here to help!
The returns, refunds and exchanges process can take anywhere between 1 and 4 weeks and will vary case to case.
We are more than happy to repair any of our pieces bought from our store or online store! If it is within warranty, we can replace the piece that has broken. If it is outside of the warranty, we can still repair it however there may be some costs incurred and replacements will not be offered.
Please head into one of our stores to have your repair assessed or email firstname.lastname@example.org to discuss repair options.
Like all jewellery, over time our pieces may get dirty, especially those worn every day, but luckily, they can be cleaned easily! Our 14k Gold Filled and 925 Sterling Silver pieces can be cleaned with a polishing cloth as frequently as you desire!
Our Gold Vermeil and Stainless Steel pieces however cannot be cleaned with a polishing cloth. You can put these pieces in a bowl of water with gentle liquid detergent and wipe it with a lint-free cloth. These materials last the longest when they do not come into contact with water.
Love love love this ring! So cute and dainty. Looks great on.
i love this ring! i bought it for my girlfriend for valentine’s day and it’s the cutest thing ever. the heart is so dainty and pretty. ring was a little bit smaller than expected but that was probably on my part. still fits well!
I haven’t taken off this lovely lil’ ring since it arrived :)
Got the ring in the smallest size and it fits my ring finger perfectly. Everything was smooth from transaction to getting the actual ring itself. I really like the design its small and simple yet really pretty.
Absolutely love it! Bit smaller than I thought so had to put it on a smaller finger
it was a gift for my sister and she loves it! wears it every day
The most beautiful heart ring!
So happy with my beautiful new ring. 5 stars!
A gorgeous ring. Super high quality, and the packaging was just delightful!
Love the rings. Came pretty quickly in really pretty wrapping and packaging. Got them as a gift for my sister and I and she loves them too. Only disappointed I didn’t order more at the time.
The perfect ring to add to your collection! Super cute and fun! One of the best quality rings I’ve ever bought!
So pretty and the quality is amazing! Originally bought it for a friend as her birthday gift and decided to snatch one for myself, too :D
I love my heart ring it is very sweet and simple. It was beautifully packaged and I will definitely be buying more jewellery from finer rings!
Such a cute dainty ring, perfect on its on or stacked.
Bought as a present for my mum. She absolutely loves it, it’s so cute and such good quality!
Love this cute little dainty ring! So happy with it