We only offer refunds for items that are faulty or broken. We do not offer refunds for ‘change of mind’.
We do not offer exchanges or refunds on items that have been customised.
We are happy to offer you an exchange on an item for another item that you would prefer! (This doesnot include earrings or customised pieces). We can offer this within 14 days of receiving your order or from the purchase date in store.
For hygiene reasons, we do not offer exchanges or returns on earrings regardless of if they have been worn or not.
We do not offer exchanges or returns for our items that are purchased through any of our stockists. We suggest reaching out to the place of purchase to organise any repairs you may need.
Please email firstname.lastname@example.org to request a returns/exchanges form or with any questions, we are here to help!
The returns, refunds and exchanges process can take anywhere between 1 and 4 weeks and will vary case to case.
We are more than happy to repair any of our pieces bought from our store or online store! If it is within warranty, we can replace the piece that has broken. If it is outside of the warranty, we can still repair it however there may be some costs incurred and replacements will not be offered.
Please head into one of our stores to have your repair assessed or email email@example.com to discuss repair options.
Like all jewellery, over time our pieces may get dirty, especially those worn every day, but luckily, they can be cleaned easily! Our 14k Gold Filled and 925 Sterling Silver pieces can be cleaned with a polishing cloth as frequently as you desire!
Our Gold Vermeil and Stainless Steel pieces however cannot be cleaned with a polishing cloth. You can put these pieces in a bowl of water with gentle liquid detergent and wipe it with a lint-free cloth. These materials last the longest when they do not come into contact with water.
Very lovely shop assistant, chatty with a very personable, friendly nature! Would definitely buy from that branch again!
we gave it as a gift and she loved it so much she always wears it
This was the perfect gift for my daughter.
It goes with everything!
New favourite necklace wear it every day, in the pool, ocean, shower, during workouts and still looks brand new
I love it. Wear it everyday
I brought this as a gift for a friend's birthday after receiving one myself. We both absolutely love them! They are simple and classy and look good with anything. I especially love how even after wearing it everyday for a year, while going swimming and exercising, it still looks brand new! Would definitely recommend!!
Such amazing quality! I bought this for a friend and she loves it
I love this necklace with my name. I can layer with my other necklaces. Purchasing experience was grt.
I purchased a necklace for a friend and she absolutely loved it and wears it daily. Such a high quality and beautiful piece to that I’ll be buying one for myself