As we hand make and package your orders from our Melbourne studio, we ask for up to 7 business days to complete your pieces.
When your order has been shipped, you will receive an email with tracking information. Make sure to check your junk inbox if you cannot find it.
We make our orders in chronological order. If you pay for express shipping, that is for Australia Post’s express service. In normal circumstances, orders with express shipping will be 1-3 business days from when Australia Post collects your order from us! Regular Parcel Post is 3-10 business days.
We want you to get your order as quickly as possible! For this reason, if we cannot complete your entire order due to stock shortages or any other unforeseen circumstance, we often will ship out the pieces we can complete and then send a second parcel with the remainder of your order as soon as we can!
We only offer refunds for items that are faulty or broken. We do not offer refunds for ‘change of mind’.
We do not offer exchanges or refunds on items that have been customised.
We are happy to offer you an exchange on an item for another item that you would prefer! (This doesnot include earrings or customised pieces). We can offer this within 14 days of receiving your order or from the purchase date in store.
For hygiene reasons, we do not offer exchanges or returns on earrings regardless of if they have been worn or not.
We do not offer exchanges or returns for our items that are purchased through any of our stockists. We suggest reaching out to the place of purchase to organise any repairs you may need.
HOW TO
Please email info@finerrings.com to request a returns/exchanges form or with any questions, we are here to help!
TURNAROUND
The returns, refunds and exchanges process can take anywhere between 1 and 4 weeks and will vary case to case.
REPAIRS
We are more than happy to repair any of our pieces bought from our store or online store! If it is within warranty, we can replace the piece that has broken. If it is outside of the warranty, we can still repair it however there may be some costs incurred and replacements will not be offered.
Please head into one of our stores to have your repair assessed or email info@finerrings.com to discuss repair options.
Like all jewellery, over time our pieces may get dirty, especially those worn every day, but luckily, they can be cleaned easily! Our 14k Gold Filled and 925 Sterling Silver pieces can be cleaned with a polishing cloth as frequently as you desire!
Our Gold Vermeil and Stainless Steel pieces however cannot be cleaned with a polishing cloth. You can put these pieces in a bowl of water with gentle liquid detergent and wipe it with a lint-free cloth. These materials last the longest when they do not come into contact with water.
Love the ring, looks so nice and love that you can personalise it!
The ring did come with some stains on the metal that I had to get a polish cloth to get off with some elbow grease. Would be nice if it could be cleaned before being sent.
I am a little worried about the band of the ring bending, it feels a little flimsy, I’m sure it’s great quality and it feels it, but I am a little worried about accident bending it or something.
Geordie H.
I purchased this ring when I had my first baby in august. The ‘N’ is for Ned. It is absolutely stunning and I love it! Haven’t taken it off since I put it on
Melanie C.
Taiba customed this ring for me, it shows my wee man and my rainbow babies. I love it so much!
Hannah P.
This ring is so nice! I was trying out the sizing on this, I thought I had quite thin fingers but the 4 was very small for me.
Paige D.
Beautiful dainty ring that wasn’t in my size, however I emailed and asked if they could make it to fit me and they did without an extra charge. Super happy with how beautiful it is. Only thing is it scratches easily, but that’s how you know it’s real gold!
Tricia C.
Really pretty
Tricia C.
So pretty and delicate
Toyah H.
Such beautiful items! You can tell they are made with lots of love. Will definitely be buying more
Dee S.
Absolutely love my ring! The quality is great and the size of the disc is just right. I had previously purchased a similar style elsewhere and it bent on the first day of wearing it. This ring is exactly what i wanted and quality is fantastic.
Charlotte C.
love this ring! its great quality and fits perfectly. Finer Rings is amazing, would recommend 10/10 :)
Zahli D.
It was great!
Emma L.
I adore these rings!! The quality is incredible, I wear it everyday and get so many compliments! The price is fantastic too, I’ve paid triple for lesser quality pieces and these wee ones top them all
Kate W.
Such a gorgeous ring that I wear daily with any outfit!
Marina B.
I love the ring, it is just as I imagined. The only thing I did not like is that when it was ready they did not notify me, I had to go to the store to ask. I sent several emails before and they did not answer me. The notification email came when I had already gone to get the ring.
Lauren E.
Such a nice piece! So delicate and the perfect size, I haven't taken it off since I got it!
Synnoeve U.
The imprint was perfectly done and the finish is beautiful and high-quality. I really love mine and would definitely purchase again!