As we hand make and package your orders from our Melbourne studio, we ask for up to 7 business days to complete your pieces.
When your order has been shipped, you will receive an email with tracking information. Make sure to check your junk inbox if you cannot find it.
We make our orders in chronological order. If you pay for express shipping, that is for Australia Post’s express service. In normal circumstances, orders with express shipping will be 1-3 business days from when Australia Post collects your order from us! Regular Parcel Post is 3-10 business days.
We want you to get your order as quickly as possible! For this reason, if we cannot complete your entire order due to stock shortages or any other unforeseen circumstance, we often will ship out the pieces we can complete and then send a second parcel with the remainder of your order as soon as we can!
We only offer refunds for items that are faulty or broken. We do not offer refunds for ‘change of mind’.
We do not offer exchanges or refunds on items that have been customised.
We are happy to offer you an exchange on an item for another item that you would prefer! (This doesnot include earrings or customised pieces). We can offer this within 14 days of receiving your order or from the purchase date in store.
For hygiene reasons, we do not offer exchanges or returns on earrings regardless of if they have been worn or not.
We do not offer exchanges or returns for our items that are purchased through any of our stockists. We suggest reaching out to the place of purchase to organise any repairs you may need.
Please email firstname.lastname@example.org to request a returns/exchanges form or with any questions, we are here to help!
The returns, refunds and exchanges process can take anywhere between 1 and 4 weeks and will vary case to case.
We are more than happy to repair any of our pieces bought from our store or online store! If it is within warranty, we can replace the piece that has broken. If it is outside of the warranty, we can still repair it however there may be some costs incurred and replacements will not be offered.
Please head into one of our stores to have your repair assessed or email email@example.com to discuss repair options.
Like all jewellery, over time our pieces may get dirty, especially those worn every day, but luckily, they can be cleaned easily! Our 14k Gold Filled and 925 Sterling Silver pieces can be cleaned with a polishing cloth as frequently as you desire!
Our Gold Vermeil and Stainless Steel pieces however cannot be cleaned with a polishing cloth. You can put these pieces in a bowl of water with gentle liquid detergent and wipe it with a lint-free cloth. These materials last the longest when they do not come into contact with water.
Nice bracelet but way too short at 6.5" for the average wrist. Extensions may be required and best advice is to buy them with your purchase to save on extra shipping.
I bought the chunky Figaro chain bracelet for myself and when it promptly arrived I realised it was just slightly too small for my wrist and had no give whatsoever. I emailed the team at Finerrings and through back and forth swift communication they were able to help me customise the bracelet to fit my wrist exactly how I needed it to! I love this bracelet and I’m very grateful for the Finerrings team’s help!
I am in love with this bracelet & this brand! I am only going to be buying from Finerrings from now on!
Gold filled jewellery is incredible. Doesn’t tarnish & such a good price for the quality. I have wasted so much money on gold plated jewellery in the past for almost double the price, that has tarnished and I have had to throw away.
Love this bracelet, haven't taken it off since the day of the purchase.
Love the two bracelets I purchased
so elegant, looks very expensive, light and easy to wear.
I really enjoying wear my bracelet. It is very gorgeous and all made.
I first purchased this bracelet for my daughter. I loved it so much I got 2 more. One for my Mum and the other for myself. I get a lot of compliments from my friends.
Love the design and quality. The colour does not tarnish with normal wear. Have had the link come undone and fall off a few times, able to re-attach.