We only offer refunds for items that are faulty or broken. We do not offer refunds for ‘change of mind’.
We do not offer exchanges or refunds on items that have been customised.
We are happy to offer you an exchange on an item for another item that you would prefer! (This doesnot include earrings or customised pieces). We can offer this within 14 days of receiving your order or from the purchase date in store.
For hygiene reasons, we do not offer exchanges or returns on earrings regardless of if they have been worn or not.
We do not offer exchanges or returns for our items that are purchased through any of our stockists. We suggest reaching out to the place of purchase to organise any repairs you may need.
Please email email@example.com to request a returns/exchanges form or with any questions, we are here to help!
The returns, refunds and exchanges process can take anywhere between 1 and 4 weeks and will vary case to case.
We are more than happy to repair any of our pieces bought from our store or online store! If it is within warranty, we can replace the piece that has broken. If it is outside of the warranty, we can still repair it however there may be some costs incurred and replacements will not be offered.
Please head into one of our stores to have your repair assessed or email firstname.lastname@example.org to discuss repair options.
Like all jewellery, over time our pieces may get dirty, especially those worn every day, but luckily, they can be cleaned easily! Our 14k Gold Filled and 925 Sterling Silver pieces can be cleaned with a polishing cloth as frequently as you desire!
Our Gold Vermeil and Stainless Steel pieces however cannot be cleaned with a polishing cloth. You can put these pieces in a bowl of water with gentle liquid detergent and wipe it with a lint-free cloth. These materials last the longest when they do not come into contact with water.
Gorgeous, strong, and definitely unique! I have received sooo many compliments on this piece and I am not shy in referring this for others to love too!! Non-tarnishing, quality material, and just absolutely stunning!
I love it I brought as a gift the receiver choose it but has not got it yet as it is a 21st present
Beautiful necklace, great for girls who don't like chunky jewellery. Iam petite, its very pretty,stunning quality ❤❤❤
Beautiful necklace. Perfect length! Can’t wait to wear on my wedding day!
The quality was amazing, the photos did not do it justice. These products are so beautiful and the dispatch time was quicker than I thought. <3
Such a beautiful necklace, I get so many compliments! The pearl has a very creamy hue, the most beautiful I've ever seen from a freshwater pendant.
Got this as a gift for a friend and she loved it!
THe pearl necklace is absolutely divine and looks beautiful on my grandaughters neck.
thank you for such a lovely job.
Super happy with my necklace!! I haven't taken it off since it arrived in the mail; I love that I can wear it in the shower and that I don't have to worry about the clasp coming undone because it's so well made. 10/10.
super cute and elegant, great for everyday wear or a more formal look :))
Beautiful dainty pieces, I’m in love
I absolutely adore it!
It’s so perfect
Will be buying more to go with it very soon