FREE SHIPPING OVER $100 | AFTERPAY AVAILABLE

Returns & Refunds


SHIPPING:

THE COST OF SHIPPING IS $2.99 FOR REGULAR POST, $7.99 REGISTERED POST & $14.99 FOR EXPRESS SHIPPING IN AUSTRALIA
INTERNATIONAL SHIPPING IS A FLAT RATE $7.99 COST FOR ALL LOCATIONS OUTSIDE AUSTRALIA

​REFUNDS:

  • ​YOU ARE ENTITLED TO A REPLACEMENT OR REFUND FOR A MAJOR FAILURE AND COMPENSATION FOR ANY OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE.
  • REFUND OF FAULTY ITEMS ARE ONLY APPROVED WITHIN 14 DAYS OF PURCHASE.
  • WE RESERVE THE RIGHT TO DECLINE PURCHASES FROM "CHANGE OF MIND."
  • YOU ARE ALSO ENTITLED TO HAVE THE GOODS REPAIRED IF THE GOODS FAIL TO BE OF ACCEPTABLE QUALITY AND FAILURE DOES NOT AMOUNT TO A MAJOR FAILURE.
  • REPLACEMENT DOES NOT APPLY TO STAMPED OR INITIAL PIECES
  • REPLACEMENT OF GOODS IS COVERED WITHIN 1 MONTH OF PURCHASE. REPAIR IS ANYTHING OUTSIDE THAT TIMEFRAME
  • ​IF THE FAILURE IS MINOR, WE RESERVE OUR RIGHT TO OFFER TO REPAIR ONLY. MINOR FAULTS INCLUDE 'DIRTY' PIECES. WE RESERVE THE RIGHT TO NOT OFFER A REFUND OR AN EXCHANGE COUPON.
  • EMAIL INFO@FINERRINGS.COM FOR A REFUND OF A FAULTY ITEM


RETURNS:

  • YOU HAVE 28 DAYS TO RETURN YOUR ITEMS (SOME EXCLUSION APPLY) FOR AN EXCHANGE AS LONG AS IT IS RETURNED IN A SALEABLE CONDITION. THE REFUND WILL BE PROVIDED USING YOUR ORIGINAL PAYMENT METHOD.
  • BY SALEABLE CONDITION WE MEAN THAT THE ITEM HASN’T BEEN USED OR WORN, IS STILL IN ITS ORIGINAL PACKAGING AND ALL PACKAGING ARE INCLUDED.
  • WE PROVIDE A ONCE OFF FREE RING SIZE CHANGE FOR MOST RINGS, THIS EXCLUDES PERSONALISED RINGS. IF A SECOND SIZE CHANGE IS REQUIRED THIS IS AT THE BUYERS EXPENSE. 
  • EXCLUDED ITEMS INCLUDE STAMPED JEWELLERY, EARRINGS, GIFT CARDS & SALE ITEMS
  • WE DO NOT ACCEPT RETURNS IF JEWELLERY HAS BEEN PURCHASED IN THE INCORRECT FINISH/MATERIALS. EACH PIECE IS UNIQUELY HANDMADE AND WE DO NOT RESTOCK JEWELLERY.
  • CUSTOMER WILL BE REQUIRED TO PAY FOR SHIPPING BACK TO FINERRINGS HQ FOR RETURNS 
  • EMAIL INFO@FINERRINGS.COM FOR AN EXCHANGE OR RETURN