Sparked Terms & Conditions

TERMS AND CONDITIONS

These terms and conditions govern all services offered through Sparked by FinerRings.

Payment
A service fee payment of $50.00 is required to make all bookings and reserve your appointment slot, any remaining payment will be processed on the day of the appointment.

The cost of the chain and any additional charms are paid separately on the day of your visit. The cost of the chain starts from $50.00 depending on the type of chain. Additional charms are $30.00.

You are unable to use AfterPay, discount codes or gift cards for Sparked by FinerRings services.

Cancellations & Appointment Changes
All service fees are non-refundable in the event of cancellations, change of mind, no-shows, or late arrivals of more than 15 minutes. Appointments can be rescheduled with at least 72 hours’ notice, subject to availability. To request a reschedule, please contact the store directly or reach out to our customer service team at customerservice@finerrings.com.

Late Arrivals or No-Shows
Please arrive at least 10 minutes before your scheduled Sparked appointment. If you’re more than 10 minutes late, your appointment may be shortened to avoid delays for others. If you’re over 15 minutes late, your appointment will need to be rescheduled, and the service fee will be forfeited. Missed appointments (no-shows) will also result in the service fee being forfeited.

Warranty
If your Sparked by FinerRings piece breaks within 28 days of being Sparked, please email customerservice@finerrings.com or visit one of our boutiques to have your chain re-sparked free of charge.  Please make sure you bring your chain with you to your follow up appointment. 

If your chain breaks outside the warranty period, you can book a re-sparked appointment for just $15 on our website - just be sure to bring the original chain with you. Unfortunately, we do not cover for loss of bracelet chain when it is outside of the warranty period.

If you have any additional questions, please contact customerservice@finerrings.com for assistance.

Agreement
Please be aware as part of Sparked by FinerRings policies, all clients are required to sign a consent form prior to any Sparked appointment taking place.
By booking or using our services you indicate that you have read, understood and accept these terms and conditions, our website terms and conditions, privacy policy and have read our FAQ’s. By booking or using our services you agree that all clients are of age (18+), or in the case of
minors, have the appropriate completed consent forms. Additionally, if under the age of fourteen they are accompanied by a parent or guardian who can give signed consent and be present for the appointments duration.