We only offer refunds for items that are faulty or broken. We do not offer refunds for ‘change of mind’.
We do not offer exchanges or refunds on items that have been customised.
We are happy to offer you an exchange on an item for another item that you would prefer! (This doesnot include earrings or customised pieces). We can offer this within 14 days of receiving your order or from the purchase date in store.
For hygiene reasons, we do not offer exchanges or returns on earrings regardless of if they have been worn or not.
We do not offer exchanges or returns for our items that are purchased through any of our stockists. We suggest reaching out to the place of purchase to organise any repairs you may need.
HOW TO
Please email info@finerrings.com to request a returns/exchanges form or with any questions, we are here to help!
TURNAROUND
The returns, refunds and exchanges process can take anywhere between 1 and 4 weeks and will vary case to case.
REPAIRS
We are more than happy to repair any of our pieces bought from our store or online store! If it is within warranty, we can replace the piece that has broken. If it is outside of the warranty, we can still repair it however there may be some costs incurred and replacements will not be offered.
Please head into one of our stores to have your repair assessed or email info@finerrings.com to discuss repair options.
Like all jewellery, over time our pieces may get dirty, especially those worn every day, but luckily, they can be cleaned easily! Our 14k Gold Filled and 925 Sterling Silver pieces can be cleaned with a polishing cloth as frequently as you desire!
Our Gold Vermeil and Stainless Steel pieces however cannot be cleaned with a polishing cloth. You can put these pieces in a bowl of water with gentle liquid detergent and wipe it with a lint-free cloth. These materials last the longest when they do not come into contact with water.
Love finer rings jewellery I can wear it in the shower and doesn’t tarnish!
Vanessa G.
This was something special I wanted to give my daughter for her 30th birthday. She had seen the shopfront and mentioned that she liked the jewellery so it was a no-brainer - I had to get her something from your online store. She absolutely loves her necklace and it suits her personality. I loved that I could add to the necklace with other charms as well, a brilliant idea for something special. Every piece meant something, so she will treasure this gift forever. Thank you, I am a very happy mum :)
Clare M.
I asked if they could or put on the small perfect hoops, not just a necklace and they were so helpful and quick to respond.
They offered multiple solutions and I settled on attaching the charms to a pearl finding to be able to slide onto the hoops.
Staff were so nice and professional and the charms look amazing!
Robin B.
The daughters I bought the star signs & initials for, loved them! They keep thanking me.
Robyn W.
Lovely necklace. I ordered one with 3 discs for my sister. Was done promptly and she loved it. Hers was silver. I have a gold one I wear daily (including in the shower) and it is still as good as new 12 months on. Highly recommend.
Chantal v.
Love the charm and the service to get it to me! I kinda knew what to expect having already bought the earrings with similar charms, but it's good quality. Not flimsy at all, which some of these hand stamped pieces can be.
Megan K.
Love my necklace, and love how easy it is to order an extra letter tag and add it on.
Marie C.
Beautiful little charm, easy to move around and put onto different chains ! Love this
Cath R.
Love, love, LOVE this necklace!! Haven't take it off and it hasn't tarnish - was also able to choose the length too!
Amy F.
I love that the option of adding an extra piece isn't too pricey. I also love that I can have both my son's and my husband's initial on the one necklace. Feels special.
