As we hand make and package your orders from our Melbourne studio, we ask for up to 7 business days to complete your pieces.
When your order has been shipped, you will receive an email with tracking information. Make sure to check your junk inbox if you cannot find it.
We make our orders in chronological order. If you pay for express shipping, that is for Australia Post’s express service. In normal circumstances, orders with express shipping will be 1-3 business days from when Australia Post collects your order from us! Regular Parcel Post is 3-10 business days.
We want you to get your order as quickly as possible! For this reason, if we cannot complete your entire order due to stock shortages or any other unforeseen circumstance, we often will ship out the pieces we can complete and then send a second parcel with the remainder of your order as soon as we can!
We only offer refunds for items that are faulty or broken. We do not offer refunds for ‘change of mind’.
We do not offer exchanges or refunds on items that have been customised.
We are happy to offer you an exchange on an item for another item that you would prefer! (This doesnot include earrings or customised pieces). We can offer this within 14 days of receiving your order or from the purchase date in store.
For hygiene reasons, we do not offer exchanges or returns on earrings regardless of if they have been worn or not.
We do not offer exchanges or returns for our items that are purchased through any of our stockists. We suggest reaching out to the place of purchase to organise any repairs you may need.
HOW TO
Please email info@finerrings.com to request a returns/exchanges form or with any questions, we are here to help!
TURNAROUND
The returns, refunds and exchanges process can take anywhere between 1 and 4 weeks and will vary case to case.
REPAIRS
We are more than happy to repair any of our pieces bought from our store or online store! If it is within warranty, we can replace the piece that has broken. If it is outside of the warranty, we can still repair it however there may be some costs incurred and replacements will not be offered.
Please head into one of our stores to have your repair assessed or email info@finerrings.com to discuss repair options.
Like all jewellery, over time our pieces may get dirty, especially those worn every day, but luckily, they can be cleaned easily! Our 14k Gold Filled and 925 Sterling Silver pieces can be cleaned with a polishing cloth as frequently as you desire!
Our Gold Vermeil and Stainless Steel pieces however cannot be cleaned with a polishing cloth. You can put these pieces in a bowl of water with gentle liquid detergent and wipe it with a lint-free cloth. These materials last the longest when they do not come into contact with water.
I chose this ring as a christmas present, it fits and looks perfect!
Customer
love the ring and got a lot of compliments for it
Customer
Ring has faded and around ring has gone silver
Customer
absolutely love finerrings products, will never stop shopping here:))
Customer
Love it! Girls in the shop were very friendly and helpful. Can’t wait to add to my finer collection x
Evangeline W.
It’s pretty but it’s quite thick and bulky.
Customer
Have worn it in the shower and hasn’t tarnished at all. Very impressed and love the subtlety
Breeze Z.
Excellent quality and Coco was so helpful with sizing returns and requests. Thanks so much FR team x
Erin B.
One of my favourite rings:) Fits perfectly and gotten so many compliments!
Customer
One of my rings needed a polish & the staff kindly tumbled it for me and it came up perfect! So I purchased 3 more
Savannah S.
I LOVE these rings! They’re amazing quality and gorgeous.
Jemima B.
Gorgeous ring, very comfortable to wear and matches every occasion
Customer
One of the little diamonds feel out after a week
Giovanna D.
My daughter loves the ring. A gift for her birthday. Thanks
Shelby M.
So elegant and pretty!
Greta S.
The detail in this ring, I am speechless! No rough or harsh edges, all the gems are beautifully placed
Chelsea S.
Absolutely amazing, didn’t take too long to ship either (considering lockdown). I’ll definitely be purchasing more!
Jessica C.
Beautiful quality. The curved inside of the band makes it sooooo comfortable to wear and the little stars are so cute!
Courtney-Lea D.
Gorgeous ring, very high-quality!
Coreen O.
So gorgeous!
Matisse G.
Love love love this ring so cute such a nice staple
Emily S.
Exactly what I was looking for and the quality is fantastic.
Chau N.
I love it!! (It might be slightly uncomfortable if you want to wear it everyday though)
Taelah H.
Such a gorgeous ring I got it for my friend for her birthday and realised I got the wrong size once it came, the staff were lovely and so helpful and made sure the piece was sent back to me before my friends birthday and she absolutely loved it!
Kate B.
Honestly love this ring! I get so many compliments on it and have worn it everyday since I received it with no tarnish so far! Definitely recommend xx
Judy S.
I bought this ring as a gift for my daughter , it is beautiful! Very happy with it.
Shruti D.
obsessed!! I do sometimes wish I sized up but it still fits really well!
Louise G.
I got this one in XXL to fit on my pointer finger comfortably, I love it!
Olivia D.
A beautiful ring I love to wear stacked with others!
Caitlin C.
Absolutely stunning ring. It gives me Cartier vibes. I adore this ring and I wear it all the time. The quality is so amazing, I recommend it for yourself or even as a gift
