FAQs
What Materials Do You Use?
We use tarnish-free and waterproof materials. For a full list of material types and care instructions, please click here for our breakdown and instructions.
Sizing & Lengths
Lengths of Necklaces:
Our short chains measure at 15"
Standard chains measure at 17"
Longer necklaces range from 18-20" based on the product description
Bracelet lengths:
Our bracelet lengths are 6.5" long with a 1" extension
We follow the US size guide for rings.
Pinky (XXS) = Size 3 US
Extra small = Size 4 US
Small = Size 5 US
Medium = Size 6 US
Large = Size 7 US
Extra Large = Size 8 US
Hiring & Careers
We are always on the hunt for young, energertic individuals to join our FR family.
You can find all our ethos and career info at this link.
Repairs
We provide repair services exclusively for FinerRings jewellery and do not accept items from other brands.
Within 3 Months: Repairs are complimentary for the first three months from purchase.
After 3 Months: Repairs are available at a service fee ranging from $5 – $20, depending on the nature of the repair.
Limitations: In some cases, certain breakages may not be repairable. If you are unsure, please email a clear image of your item along with your enquiry to customerservice@FinerRings.com so our team can assist you further.
Custom Pieces
We can customise the length of almost all of our necklaces, anklets and bracelets. If you want to add an extension onto a chain, please make sure to purchase the length of extension you would like. Feel free to contact us if you have any questions about it!
For any customisations, we recommend adding a note to your order during checkout with any specifications you think will be helpful.
At the moment, we are closed for commission pieces.
Please note, we cannot customise pieces that are not our own. This includes repairing jewellery that is not from FinerRings, creating chains for pendants that are not from FinerRings or adding on additional charms to an existing necklace purchased from another jewellery store. We cannot be responsible for any damage that could occur to pieces that are not our own as we cannot test them against our quality of products.
Promotional Codes
By signing up to our newsletter you will automatically receive a 10% off discount code to be used with any purchase.
Additionally, make sure you are signed up to our Loyalty Program, as every dollar you spend goes towards further discount codes for future usage.
At the checkout, there is a space for discount codes and digital gift cards. If you have any issues, feel free to reach out to our customer service team atcustomerservice@finerrings.com
Stockist Application
If you're interested in stocking FinerRings Jewellery in your store please reach out to stockists@finerrings.com.
We will send you our wholesale catalogue which has all the information you need, we are also happy to answer any questions you may have!
Shipping questions
Shipping Timeframes
As we hand make and package your orders from our Melbourne studio, we ask for up to 7 business days to complete your pieces.
When your order has been shipped, you will receive an email with tracking information. Make sure to check your junk mail if you cannot find it.
We want you to get your order as quickly as possible! For this reason, if we cannot complete your entire order due to stock shortages or any other unforeseen circumstance, we often will ship out the pieces we can complete and then send a second parcel with the remainder of your order as soon as we can!
Express Postage
We make our orders in chronological order. If you pay for express shipping, that is for Australia Post’s express service. In normal circumstances, orders with express shipping will be 1-3 business days from when Australia Post collects your order from us! Regular Parcel Post is 3-10 business days.
Returns questions
Ring Size Exchange
Share details about your shipping policies, item returns, or customer service.
Sparked Service
About Sparked
A seamless, permanently fixed bracelet that is not removable. Get a chain of your choice Spark welded to your wrist and never have to worry about taking it off!
Where do you offer Sparked?
All VIC boutiques
Does getting a welded bracelet hurt?
Not one bit! Your skin is completely protected with a leather cover and the zap of the welding pen simply emits a one second flash when joining your bracelet together permanently.
MRI Details
All of our bracelets are made with 14K Gold Filled and Sterling Silver materials. This makes them durable enough to wear in the ocean, shower and whilst exersizing! Our bracelets are also fine when travelling through airport security.
Is it safe to wear when getting an MRI or X-ray?
If you require any of these medical procedures you will need to cut your bracelet off. Keep hold of it and book a re-sparked appointment so we can Spark it back on to your wrist.
Re-Sparking
What if I have to take my bracelet off for any reason?
Due to the nature of permanent Sparked bracelets, they are unable to be removed without cutting them off. If you really need to remove it please cut it on the jump ring or one specific link to remove it. If you would like to get it re-sparked to your wrist please keep your chain and book in for a re-sparked appointment.
Can I get my Sparked chain made smaller after my appointment?
Due to the nature of delicate chains they can stretch without breaking if they get caught on something, even if you dont realise! If this happend and you wish for it to be made smaller please book a re-sparked appointment. We will cut a link or two off for you and re-spark it making your chain smaller.
Can I get my Sparked chain made larger after my appointment?
Once the chain is cut it is deemed custom and can not be made larger. The staff member that is operating your appointment will give you the opportunity to adjust the length of your bracelet before it is Sparked to your wrist. If after your appointment you change your mind and wish for your chain to be made larger we will need to cut a new chain (at the customers cost).
Can I bring my Own Chain
Unfortunately we are only able to Spark our exclusive range of FinerRings chains. If you have previously been Sparked by us and your chain has broken but you still have it we can re-spark it, just book a re-sparked appointment!
Additionally, if another company has sparked your bracelet for you, we can not edit or respark it on for you. We only handle our own sparked bracelets.
Change Appointment Date
Please send an email to experiences@finerrings.com to discuss a date change, this must be within 3 days of the appointment you have booked. Please note, we will only be able to move you to a different appointment if there are available slots. If you do not show up this will result in a forfeit of your $49.99 booking fee.
Private Sparked Parties
Yes we do!
All our events and experiences can be hired out, including Fine & Wine, which we are more than happy to accommodate special requests.
Please email customservice@FinerRings.com for any enquiries or to book a party with us!
Subscription Service
About our Subscription Box
Purchase a subscription
Our Subscription Service is available to subscribe at any time.- Customers who have signed up for a subscription only need to subscribe once, your box will arrive quarterly, no need to do anything!
Or
Purchase a one-off box- Customers who don't wish to subscribe but would like to recieve a one-off box can do so for a slightly higher price than our subscriber.
Boxes are handmade by our studio team, please allow uo to 14 business days for us to create your pieces and dispatch them. This timeframe may extend to 21 during busy periods, thank you for your patience!
Contents
Each box contains 3 items with a retail value of $100-$150. The products range from best sellers, to previews of new products and maybe even exclusive offers to our FinerRings experiences!
Cancel Subscription?
Subscriptions are renewed automatically, however you can modify or cancel your subscription at anytime you like, there is no lock-in.
Your recurring monthly charge for a FinerRings Jewellery Subscription will be charged on a quarterly basis.
Sizing or Preferences?
Unfortunately we do not accept returns, refunds or exchanges on products included in the subscription box unless they are faulty. Please keep this in mind when purchasing or subscribing! We only offer size exchanges if your ring is the wrong size.
We may require you to select your ring size, however this does not mean your subscription box will include a ring each time.Our necklace chain and bracelet lengths are a standard size in line with all of our products. If you wish to purchase extra length for anything you recieved in your subscription box please do so here.