We only offer refunds for items that are faulty or broken. We do not offer refunds for ‘change of mind’.
We do not offer exchanges or refunds on items that have been customised.
We are happy to offer you an exchange on an item for another item that you would prefer! (This doesnot include earrings or customised pieces). We can offer this within 14 days of receiving your order or from the purchase date in store.
For hygiene reasons, we do not offer exchanges or returns on earrings regardless of if they have been worn or not.
We do not offer exchanges or returns for our items that are purchased through any of our stockists. We suggest reaching out to the place of purchase to organise any repairs you may need.
Please email firstname.lastname@example.org to request a returns/exchanges form or with any questions, we are here to help!
The returns, refunds and exchanges process can take anywhere between 1 and 4 weeks and will vary case to case.
We are more than happy to repair any of our pieces bought from our store or online store! If it is within warranty, we can replace the piece that has broken. If it is outside of the warranty, we can still repair it however there may be some costs incurred and replacements will not be offered.
Please head into one of our stores to have your repair assessed or email email@example.com to discuss repair options.
Like all jewellery, over time our pieces may get dirty, especially those worn every day, but luckily, they can be cleaned easily! Our 14k Gold Filled and 925 Sterling Silver pieces can be cleaned with a polishing cloth as frequently as you desire!
Our Gold Vermeil and Stainless Steel pieces however cannot be cleaned with a polishing cloth. You can put these pieces in a bowl of water with gentle liquid detergent and wipe it with a lint-free cloth. These materials last the longest when they do not come into contact with water.
Was so pleased with the beautiful earrings I picked up today for my daughter. I asked to have a few changes made to a pair I had seen online and was thrilled with the attention to detail and customisation. Thank you Jazzy for the quick turn around and for keeping me informed throughout- they are gorgeous!
I absolutely love shopping with Finerrings. I have so many pieces for myself that when it came to getting jewellery for me and my bride tribe on my wedding day I wouldn't look elsewhere. They arrived beautifully packaged ready to be gifted to them. Thanks so much, Finerrings!
Prettiest and the most elegant earrings ever !! Love it and always get compliments from family and friends!
Bought these for my mum for mothers day and she loved them, very dainty and beautiful
It could just be me but I didn't feel the pair I had made for me (you need to wait a while to have a pair that you have seen out on display made for you instore) weren't as substantial as the pair I held up to my ears. I can't go back and compare as I'm from Sydney. So they are ok but I now wish I had purchased something larger. Still I will wear them and they don't irritate my ears so from that POV they are great. Good value.
Beautiful, perfect for stacking
Love the earrings, unfortunately one has broken already. I managed to find the chain but I will need to repair it.
Amazing. These are my second pair of earrings from finer rings and have never had an issue with them. So affordable for the quality you get!
These earrings are just gorgeous and the quality is tops, love them!
Gorgeous earrings to wear every day
Gave them to my friend for Christmas!! She loved them and I have seen her wear them multiple times since.