As we hand make and package your orders from our Melbourne studio, we ask for up to 7 business days to complete your pieces.
When your order has been shipped, you will receive an email with tracking information. Make sure to check your junk inbox if you cannot find it.
We make our orders in chronological order. If you pay for express shipping, that is for Australia Post’s express service. In normal circumstances, orders with express shipping will be 1-3 business days from when Australia Post collects your order from us! Regular Parcel Post is 3-10 business days.
We want you to get your order as quickly as possible! For this reason, if we cannot complete your entire order due to stock shortages or any other unforeseen circumstance, we often will ship out the pieces we can complete and then send a second parcel with the remainder of your order as soon as we can!
We only offer refunds for items that are faulty or broken. We do not offer refunds for ‘change of mind’.
We do not offer exchanges or refunds on items that have been customised.
We are happy to offer you an exchange on an item for another item that you would prefer! (This doesnot include earrings or customised pieces). We can offer this within 14 days of receiving your order or from the purchase date in store.
For hygiene reasons, we do not offer exchanges or returns on earrings regardless of if they have been worn or not.
We do not offer exchanges or returns for our items that are purchased through any of our stockists. We suggest reaching out to the place of purchase to organise any repairs you may need.
Please email firstname.lastname@example.org to request a returns/exchanges form or with any questions, we are here to help!
The returns, refunds and exchanges process can take anywhere between 1 and 4 weeks and will vary case to case.
We are more than happy to repair any of our pieces bought from our store or online store! If it is within warranty, we can replace the piece that has broken. If it is outside of the warranty, we can still repair it however there may be some costs incurred and replacements will not be offered.
Please head into one of our stores to have your repair assessed or email email@example.com to discuss repair options.
Like all jewellery, over time our pieces may get dirty, especially those worn every day, but luckily, they can be cleaned easily! Our 14k Gold Filled and 925 Sterling Silver pieces can be cleaned with a polishing cloth as frequently as you desire!
Our Gold Vermeil and Stainless Steel pieces however cannot be cleaned with a polishing cloth. You can put these pieces in a bowl of water with gentle liquid detergent and wipe it with a lint-free cloth. These materials last the longest when they do not come into contact with water.
Still finding some tangles but when it’s sitting well it helps layer the necklaces
Was initially sent the wrong thing, but eventually got exactly what I wanted. Customer service was really good and quick to reply. Does exactly what is promised, easy and cute.
For the single part itself, it was quite expensive (nearly $30) and the price wasn’t advertised. So the price was a large surprise when I went to pay
Just what i needed to keep my necklaces tangle free!
Beautiful packaging, quality seems to be good but haven’t had it long enough to really qualify, does absolutely nothing to stop chains tangling but does make it quicker to put two necklaces on at once. If I’d known it wouldn’t help with the tangling I wouldn’t have bothered but I’ll probably keep using it since I have it.
Absolutely love it beautifully made & presented a life saver.
Brilliant Seller AAAA ++++
Perfect sits nice on back of neck not too big
What a clever idea - love it!
Excellent item very happy with this item works exactly as it says
Postage was quick
Excellent item very happy with this item works just as it says
postage was very quick
Perfect for layering
Love everything I’ve bought from finer rings. This keeps the chains separated & nicely spaced. Easy to set up & connect, very happy with purchase.
Necklaces sit and stack nicely with this handy clip! Easy to put on and remove too!
Very easy for layering necklaces
Love my necklace spacer. Fantastic to wear my three necklaces at once without them getting tangled
Not a tangle in sight! So much better for doubling up necklaces!
No more tangles! Super easy to use and very comfortable!