As we hand make and package your orders from our Melbourne studio, we ask for up to 7 business days to complete your pieces.
When your order has been shipped, you will receive an email with tracking information. Make sure to check your junk inbox if you cannot find it.
We make our orders in chronological order. If you pay for express shipping, that is for Australia Post’s express service. In normal circumstances, orders with express shipping will be 1-3 business days from when Australia Post collects your order from us! Regular Parcel Post is 3-10 business days.
We want you to get your order as quickly as possible! For this reason, if we cannot complete your entire order due to stock shortages or any other unforeseen circumstance, we often will ship out the pieces we can complete and then send a second parcel with the remainder of your order as soon as we can!
We only offer refunds for items that are faulty or broken. We do not offer refunds for ‘change of mind’.
We do not offer exchanges or refunds on items that have been customised.
We are happy to offer you an exchange on an item for another item that you would prefer! (This doesnot include earrings or customised pieces). We can offer this within 14 days of receiving your order or from the purchase date in store.
For hygiene reasons, we do not offer exchanges or returns on earrings regardless of if they have been worn or not.
We do not offer exchanges or returns for our items that are purchased through any of our stockists. We suggest reaching out to the place of purchase to organise any repairs you may need.
Please email email@example.com to request a returns/exchanges form or with any questions, we are here to help!
The returns, refunds and exchanges process can take anywhere between 1 and 4 weeks and will vary case to case.
We are more than happy to repair any of our pieces bought from our store or online store! If it is within warranty, we can replace the piece that has broken. If it is outside of the warranty, we can still repair it however there may be some costs incurred and replacements will not be offered.
Please head into one of our stores to have your repair assessed or email firstname.lastname@example.org to discuss repair options.
Like all jewellery, over time our pieces may get dirty, especially those worn every day, but luckily, they can be cleaned easily! Our 14k Gold Filled and 925 Sterling Silver pieces can be cleaned with a polishing cloth as frequently as you desire!
Our Gold Vermeil and Stainless Steel pieces however cannot be cleaned with a polishing cloth. You can put these pieces in a bowl of water with gentle liquid detergent and wipe it with a lint-free cloth. These materials last the longest when they do not come into contact with water.
Absolutely love my necklace, goes with everything I wear and perfect for layering!! I have worn it everyday and in water and it still looks brand new!! Definitely would highly recommend ❤️
Such a beautiful piece! The photo honestly doesn’t do it justice.
I absolutely love all my finer rings jewellery, their pieces are stunning.
Have always wanted this since I found Finerrings and now I have one! Asked my boyfriend to get me this for my recent birthday and I'm obsessed with it. Gorgeous, lightweight and well-made. It's high quality, and I've worn this swimming at the beach and in a pool. It's still in the same condition I first received it. Love your work, Finerrings!
Fantastic quality necklace and great value for money. Thank you.
Beautiful gold necklace. I have been layering it with my other chains.
Best quality necklaces I can find!
Not only was the service fantastic and delivery so quick, the piece itself is beautiful, the weight is perfect and it arrived so beautifully presented. I am literally going back online right now to buy more, big fan here I will definitely be a many repeat client ❤️
Love, perfect piece
Loove. Purchased as a present for my girlfriend getting a new job and she loves it.
Perfect thickness to pair with other pieces! I wear mine with the St Christopher medallion. Love it!
Have not taken this chain off since I bought it- It’s been my favourite for every day wear and perfect for layering with more pieces :)
It wasn’t as big as I thought, but I love how simple it is.
Beautiful necklace, great quality!
My favourite purchase! I wear in the shower and sleep with on every night. Cannot wait to buy more to layer xx
Love the affordability of the pieces and the fact that you are helping a small business based in Melbourne ❤️
Really beautiful piece, one of the like clasps did break when it came out of the packaging but it was very easy to fix