As we hand make and package your orders from our Melbourne studio, we ask for up to 7 business days to complete your pieces.
When your order has been shipped, you will receive an email with tracking information. Make sure to check your junk inbox if you cannot find it.
We make our orders in chronological order. If you pay for express shipping, that is for Australia Post’s express service. In normal circumstances, orders with express shipping will be 1-3 business days from when Australia Post collects your order from us! Regular Parcel Post is 3-10 business days.
We want you to get your order as quickly as possible! For this reason, if we cannot complete your entire order due to stock shortages or any other unforeseen circumstance, we often will ship out the pieces we can complete and then send a second parcel with the remainder of your order as soon as we can!
We only offer refunds for items that are faulty or broken. We do not offer refunds for ‘change of mind’.
We do not offer exchanges or refunds on items that have been customised.
We are happy to offer you an exchange on an item for another item that you would prefer! (This doesnot include earrings or customised pieces). We can offer this within 14 days of receiving your order or from the purchase date in store.
For hygiene reasons, we do not offer exchanges or returns on earrings regardless of if they have been worn or not.
We do not offer exchanges or returns for our items that are purchased through any of our stockists. We suggest reaching out to the place of purchase to organise any repairs you may need.
HOW TO
Please email info@finerrings.com to request a returns/exchanges form or with any questions, we are here to help!
TURNAROUND
The returns, refunds and exchanges process can take anywhere between 1 and 4 weeks and will vary case to case.
REPAIRS
We are more than happy to repair any of our pieces bought from our store or online store! If it is within warranty, we can replace the piece that has broken. If it is outside of the warranty, we can still repair it however there may be some costs incurred and replacements will not be offered.
Please head into one of our stores to have your repair assessed or email info@finerrings.com to discuss repair options.
Like all jewellery, over time our pieces may get dirty, especially those worn every day, but luckily, they can be cleaned easily! Our 14k Gold Filled and 925 Sterling Silver pieces can be cleaned with a polishing cloth as frequently as you desire!
Our Gold Vermeil and Stainless Steel pieces however cannot be cleaned with a polishing cloth. You can put these pieces in a bowl of water with gentle liquid detergent and wipe it with a lint-free cloth. These materials last the longest when they do not come into contact with water.
Love them, have not taken them off since they arrived
Jennifer W.
Perfect for second piercing. Love!! x
Sophie A.
So nice, but the 2mm are tiny! I didn’t realise they’d be quite so small
Amy S.
Perfect teeny studs for the top of the ear. Subtle but beautiful.
Tony P.
The studs were exactly as shown. Really quick delivery
Natalie B.
Love these for everyday wear
Emma S.
Love!!!
Celia E.
I love the look of these dainty little studs so much, however after a week they had both fallen out due to various reasons (running fingers through hair and knocking it out, having a towel on my hair and removing the towel knocked them out). I lost the back to one. I maybe wouldn't suggest as a wear everyday item which is what I wanted them for.
Jenna T.
Really happy with the gold ball studs and the mixed earrings I bought for my daughter. Quality is great and shipping was reasonably fast too. Overall really happy with the products and service from Finer Rings and would definitely purchase again.
Tania S.
I love all my finer rings pieces! Doesn't tarnish and feels so comfortable to wear all the time. I keep going back for more!
Bridie W.
Simple, shiny and sweet! Love these earrings.
Brianna M.
These earrings are absolutely perfect for everyday use! I never was really able to wear earrings all day until purchasing these...now I never take them off!
Tatjana S.
These earrings are soooo cute! I’ve mixed and matched them for an every day look and am obsessed.
Emily B.
Bought these to go with the ear climber. They work well as a combination with the climber or on their own.
Rebecca L.
Great quality. Perfect little stud to compliment any ear :)
