As we hand make and package your orders from our Melbourne studio, we ask for up to 7 business days to complete your pieces.
When your order has been shipped, you will receive an email with tracking information. Make sure to check your junk inbox if you cannot find it.
We make our orders in chronological order. If you pay for express shipping, that is for Australia Post’s express service. In normal circumstances, orders with express shipping will be 1-3 business days from when Australia Post collects your order from us! Regular Parcel Post is 3-10 business days.
We want you to get your order as quickly as possible! For this reason, if we cannot complete your entire order due to stock shortages or any other unforeseen circumstance, we often will ship out the pieces we can complete and then send a second parcel with the remainder of your order as soon as we can!
We only offer refunds for items that are faulty or broken. We do not offer refunds for ‘change of mind’.
We do not offer exchanges or refunds on items that have been customised.
We are happy to offer you an exchange on an item for another item that you would prefer! (This doesnot include earrings or customised pieces). We can offer this within 14 days of receiving your order or from the purchase date in store.
For hygiene reasons, we do not offer exchanges or returns on earrings regardless of if they have been worn or not.
We do not offer exchanges or returns for our items that are purchased through any of our stockists. We suggest reaching out to the place of purchase to organise any repairs you may need.
HOW TO
Please email info@finerrings.com to request a returns/exchanges form or with any questions, we are here to help!
TURNAROUND
The returns, refunds and exchanges process can take anywhere between 1 and 4 weeks and will vary case to case.
REPAIRS
We are more than happy to repair any of our pieces bought from our store or online store! If it is within warranty, we can replace the piece that has broken. If it is outside of the warranty, we can still repair it however there may be some costs incurred and replacements will not be offered.
Please head into one of our stores to have your repair assessed or email info@finerrings.com to discuss repair options.
Like all jewellery, over time our pieces may get dirty, especially those worn every day, but luckily, they can be cleaned easily! Our 14k Gold Filled and 925 Sterling Silver pieces can be cleaned with a polishing cloth as frequently as you desire!
Our Gold Vermeil and Stainless Steel pieces however cannot be cleaned with a polishing cloth. You can put these pieces in a bowl of water with gentle liquid detergent and wipe it with a lint-free cloth. These materials last the longest when they do not come into contact with water.
Gorgeous jewellery and good quality. The packaging is the cutest. The girls that created FinerRings clearly put a lot of effort into their products. Love to see it and certainly will be purchasing again x
Lexi O.
Beautiful! I got a silver one for my friends birthday she loved it and it looks so nice on. Its so simple and tasteful you can wear it anytime
Customer
Was great and bought one for me niece as well.
Customer
It was amazing! Loved it
Samantha H.
Love my necklace!
Krystal R.
Fast delivery and the quality is pretty amazing considering the price. I wish the gold was a tad less yellow, but nonetheless, such a beautiful product! Will be buying more from finerrings
Natasha B.
I had my daughters name put onto a necklace and it’s now my most special piece of jewellery! The best quality non-tarnish gold and I’ll hold onto it forever. Love!
Andie S.
Delicate, lightweight, and feels well-made and high quality. I wear it for special occasions and casual everyday activities. It hasn't tarnished, but none of my Finerrings pieces have since I found Finerrings a few years ago. Highly recommend this product.
Alexis W.
A lovely dainty necklace which I got my mum for Christmas. She loves it so much and wears it every day! I look forward to shopping here again.
Lauren K.
I love my necklace, it’s such a simple piece to wear every day.
The chain is so dainty and sparkly in real life, and the tiny letters are just the cutest.
I got the initials for my two daughters; Lily and Hazel.
I get compliments on it every day.
Kiera H.
I order this online for my sister for her 30th and she loves it!
Beautiful and great quality.
I buy all my jewellery from here also ❤
Beau D.
Great jewellery
shoshi s.
i love the quality of the jewellery and shipping was quick. thanks
Tzivi T.
Amazing!! Love it
Sonia A.
Bought this for my Granddaughters birthday and I love it, Im sure she will too. It looks so nice and is well made.
Jenny L.
I purchased the wrong necklaces ! And unfortunately could not be returned. Purchased the ones I wanted. They were for gifts in May. Still awaiting on them. Feeling pretty upset as it’s now in June a month after my family’s birthday’s and it’s spoilt the surprise.
Feeling pretty sad about it !
Kate K.
Hi there, my 18-year old niece has just opened her letter-necklace today and loves it! Thank you!
Kate
Carol D.
Absolutely love this necklace. I haven’t taken it off since I received it. I have worn sterling silver and white gold for years but I decided to buy this necklace in yellow gold and it’s beautiful with a touch of shine and it’s so elegant. LOVE IT
Sarah D.
Products were lovely! Only qualm was that I bought 3 necklaces and all came in the same box. As they were personalised necklaces, I would have assumed it was clear they were for separate gifts. Unfortunately had to purchase my own boxes! Otherwise beautiful and good quality.
Jenny L.
Thank you for the beautiful necklace’s
Loved them
Robyn S.
The necklace was a gift fir my daughter and she LOVES it
Kim M.
Xmas present for my (34yr) daughter she loved it !! Wore it for the
3 days I’d seen her.
Anne O.
The necklace was purchased for a gift and she loved it - thank you
Karly M.
It’s great to be able to purchase jewellery with a name. It makes it a personalised gift.
Jessica B.
This necklace is beautiful. It's the perfect length, and I love the letter styling.
vivian a.
.
Aditi R.
Pretty longer than what was shown in the picture
Sarah W.
It’s perfect dainty and simple I love it
Grace K.
I went into this store in Melbourne late last year and was so amazed that such beautiful quality products were so affordable! I absolutely love the necklace I purchase and haven't taken it off since the day I purchased, no breakage and no tarnishing, AMAZING!!
