As we hand make and package your orders from our Melbourne studio, we ask for up to 7 business days to complete your pieces.
When your order has been shipped, you will receive an email with tracking information. Make sure to check your junk inbox if you cannot find it.
We make our orders in chronological order. If you pay for express shipping, that is for Australia Post’s express service. In normal circumstances, orders with express shipping will be 1-3 business days from when Australia Post collects your order from us! Regular Parcel Post is 3-10 business days.
We want you to get your order as quickly as possible! For this reason, if we cannot complete your entire order due to stock shortages or any other unforeseen circumstance, we often will ship out the pieces we can complete and then send a second parcel with the remainder of your order as soon as we can!
We only offer refunds for items that are faulty or broken. We do not offer refunds for ‘change of mind’.
We do not offer exchanges or refunds on items that have been customised.
We are happy to offer you an exchange on an item for another item that you would prefer! (This doesnot include earrings or customised pieces). We can offer this within 14 days of receiving your order or from the purchase date in store.
For hygiene reasons, we do not offer exchanges or returns on earrings regardless of if they have been worn or not.
We do not offer exchanges or returns for our items that are purchased through any of our stockists. We suggest reaching out to the place of purchase to organise any repairs you may need.
Please email email@example.com to request a returns/exchanges form or with any questions, we are here to help!
The returns, refunds and exchanges process can take anywhere between 1 and 4 weeks and will vary case to case.
We are more than happy to repair any of our pieces bought from our store or online store! If it is within warranty, we can replace the piece that has broken. If it is outside of the warranty, we can still repair it however there may be some costs incurred and replacements will not be offered.
Please head into one of our stores to have your repair assessed or email firstname.lastname@example.org to discuss repair options.
Like all jewellery, over time our pieces may get dirty, especially those worn every day, but luckily, they can be cleaned easily! Our 14k Gold Filled and 925 Sterling Silver pieces can be cleaned with a polishing cloth as frequently as you desire!
Our Gold Vermeil and Stainless Steel pieces however cannot be cleaned with a polishing cloth. You can put these pieces in a bowl of water with gentle liquid detergent and wipe it with a lint-free cloth. These materials last the longest when they do not come into contact with water.
This was made with an extension in length as I wanted to change up the chain on my everyday wear pendant.
It is delicate and beautiful and has been worn everyday since I got it. Happy with the purchase.
This is the BEST necklace I have ever purchased ! It goes with everything and is the best chain length, I wear it all the time !
Beautiful chain for everyday wear
Love that I don’t need to take it off to shower and it looks amazing when I layer with other necklaces
Love this necklace! It’s delicate and sits at the base on my neck. Perfect for layering.
Love this dainty necklace, perfect for any occasion! Recently came into my mail just in time to wear for the festive season!
I love this necklace! It's beautifully delicate, but still strong, so I don't have to worry about it getting damaged or breaking. I haven't taken it off since I got it!
Love this necklace. Have been wearing this constantly since I got it and haven't had any problems with it. Its nice and dainty and can be paired with casual and more formal outfits.
Love this necklace, so simple and I wear it everyday and colour hasn’t tarnished.
Such a gorgeous necklace and it was delivered quickly!
Very cute and dainty. Perfect for everyday wear!
It’s so dainty and minimal! It’s absolutely perfect for everyday wear
I love this necklace and the length of it on my neck. Perfect for layering or wearing by itself.
I gave this as a gift! The recipient has not taken it off since and absolutely loves it! Great gift ideas