As we hand make and package your orders from our Melbourne studio, we ask for up to 7 business days to complete your pieces.
When your order has been shipped, you will receive an email with tracking information. Make sure to check your junk inbox if you cannot find it.
We make our orders in chronological order. If you pay for express shipping, that is for Australia Post’s express service. In normal circumstances, orders with express shipping will be 1-3 business days from when Australia Post collects your order from us! Regular Parcel Post is 3-10 business days.
We want you to get your order as quickly as possible! For this reason, if we cannot complete your entire order due to stock shortages or any other unforeseen circumstance, we often will ship out the pieces we can complete and then send a second parcel with the remainder of your order as soon as we can!
We only offer refunds for items that are faulty or broken. We do not offer refunds for ‘change of mind’.
We do not offer exchanges or refunds on items that have been customised.
We are happy to offer you an exchange on an item for another item that you would prefer! (This doesnot include earrings or customised pieces). We can offer this within 14 days of receiving your order or from the purchase date in store.
For hygiene reasons, we do not offer exchanges or returns on earrings regardless of if they have been worn or not.
We do not offer exchanges or returns for our items that are purchased through any of our stockists. We suggest reaching out to the place of purchase to organise any repairs you may need.
HOW TO
Please email info@finerrings.com to request a returns/exchanges form or with any questions, we are here to help!
TURNAROUND
The returns, refunds and exchanges process can take anywhere between 1 and 4 weeks and will vary case to case.
REPAIRS
We are more than happy to repair any of our pieces bought from our store or online store! If it is within warranty, we can replace the piece that has broken. If it is outside of the warranty, we can still repair it however there may be some costs incurred and replacements will not be offered.
Please head into one of our stores to have your repair assessed or email info@finerrings.com to discuss repair options.
Like all jewellery, over time our pieces may get dirty, especially those worn every day, but luckily, they can be cleaned easily! Our 14k Gold Filled and 925 Sterling Silver pieces can be cleaned with a polishing cloth as frequently as you desire!
Our Gold Vermeil and Stainless Steel pieces however cannot be cleaned with a polishing cloth. You can put these pieces in a bowl of water with gentle liquid detergent and wipe it with a lint-free cloth. These materials last the longest when they do not come into contact with water.
Great in store service to get it properly sized. Has so far withstood tons of travel including ocean, pools, mountains, canyons, and oversea travel with no scratches or tarnish. Love!
Customer
Perfect ring to add to my collection and great service from the staff helping me choose it.
Rachel R.
Fast shipping & very cute!
Kellie K.
Long-term loyalty customer never has a doubt for all products line @FR, quality proves it is worth it.
Andrew G.
Gave this as a gift to my eldest daughter who loves it
sophie s.
So simple but so nice! great price too
Isabella P.
got this for my friend and she absolutely loved it, wears it everyday! incredible quality too
Karen S.
Finer rings is the best! I love my ring, the quality is superb, so pretty and comfortable to wear. The packaging was really thoughtful and service in general from Finer rings is excellent. Highly recommend!
Customer
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Rebecca X.
Looks just like the photos :)
And hasn’t discoloured or scratched easily yet
Shae J.
Love my new pinkie ring!!
Anne V.
This was for a gift and they loved it!
Sizing was on the small size but they could wear it on a different finger so all good. Lovely little ring.
Madison W.
I love this ring. Wear it everyday!
Breeze Z.
Am obsessed with this ring - and after 2 exchanges on the size which Coco was so friendly and obliging I got the perfect size for my pinky. The sunrise signet is by far my favourite.
Susan B.
Wear it every day. Has not tarnished.
Jessica C.
So beautiful! Love how fine the band is but still bold and impactful - perfect! Was worried about the size but I got it spot on
Tony L.
Bought for my daughter as a Chrissy present. She chose it and loves it. She's a big fan of your store.
Amy F.
Love the ring, got it for myself and my friend for her birthday! We love sunsets and thought it was the perfect fit for our memories in Australia!
Emily K.
In love with my new ring, so unique and beautifully made!
Georgie S.
Love it as a thumb ring
Hannah P.
Such beautiful quality! It is an everyday staple for me
Jessica N.
Adore this ring! Gorgeous finish and feels so precious to wear. I initially thought I would upsize to wear on a different finger- the support staff were very responsive and helpful by email.
Kellie A.
Absolutely love this ring, have worn it virtually every day since I got it and it hasn't tarnished in the slightest. This is one of several items I've gotten from Finer Rings over the last two years and all are still as beautiful as when I got them!
Holly O.
Amazing quality - was sent quite quickly! Definitely will be purchasing more jewellery ❤️
Michelle V.
This purchase was a birthday present for my daughter and she was absolutely thrilled with it. The purchase arrived promptly and I was very happy.
Amy P.
As soon as I saw this ring, I wanted to have it and it hasn't disappointed. I love how fine and subtle it is, yet still provides impact. I was unsure about sizing but this is great, fits well on my middle finger as well.
